How to pay your rent

With Universal Credit, you will get one single payment each month into your back account. This will go towards your living costs, housing costs (rent) and childcare costs if you have children.

As soon as you receive this payment you will need to pay SLH your full rent immediately. If you don’t pay your rent, you will fall into rent arrears and this could put you at risk of losing your home. Please call the income team on 0330 303 3000 and press option 2 if you are struggling to pay your rent. 

We offer a range of different ways to pay your rent, from direct debits to paying online or over the phone without even speaking to anyone! We can help you find a method that suits you before you run into any problems with payments.

Paying by Direct Debit

Setting up a Direct Debit is one of the most effective ways of paying your rent as it takes the hassle out of remembering to pay each month. As soon as you know what your first payment date is, contact us to set up a Direct Debit payment so that your rent can be paid as soon as your Universal Credit payment hits your bank account.

Remember that your housing element of your Universal Credit payment may not cover your full rent. Your rent might be higher than the amount that you are entitled to.

What happens if I am in rent arrears?

If you’re in rent arrears you can request to have your rent paid directly to us rather than direct to you. This will be a temporary arrangement until you are back on your feet again and are no longer in arrears.

Need some help? Get in touch