Our friendly neighbours will help to answer some of the questions that you may have about Universal Credit.
Meet Jean, Rachel, Kyle, Paul, Tom and Aneta who are all affected by Universal Credit in different ways.
Jean is 65 and lives with Jack, 67. She heard about Universal Credit and is worried that she may need to apply.
"I am 65 and my husband is 67 and we were really concerned when we heard all about Universal Credit. However we needn't have worried as Universal Credit doesn't affect us as we are both of pension age and are both claiming Pension Credit."
Rachel is currently on the live service of Universal Credit and works part-time. She is planning to get married to Kyle.
"I signed up to mySLH which is a great way of keeping tabs on my rent account. This really helped when I had to provide details of how much rent I pay when making my claim. It also lets me keep track of the payments I have made too."
Kyle is due to get married to Rachel. Kyle is on a zero-hours contract and is currently claiming Working Tax Credit. He struggles to manage his money.
"Managing my money is not my thing but moving onto Universal Credit meant I had to try. My work coach referred me to a course on personal budgeting and I have worked out how to manage my money monthly. I'd recommend this to anyone who needs a bit of a helping hand with budgeting. "
Paul has recently been made redundant. He lives with his wife Kate and will need to claim benefits whilst he looks for another job.
"I had just been made redundant so this change in circumstances meant I was entitled to Universal Credit. I spoke to one of SLH's benefits advisors who helped me get all the support I needed whilst I was out of work. I'm now on a course with Reach to give me the skills I need to get a job in the retail business."
Tom is about to move into his new one-bedroom apartment. He is on Job Seekers Allowance (JSA) and this is his first home.
“SLH’s benefits advisor told me to try and make my claim online on the same day rather than over a few days. Although it was tempting to take my time, I’m so glad I took this advice. Otherwise I would have lost out financially as your claim only starts once you have completed your online application.”
Aneta has recently separated from her partner Daniel. They have two children and all their benefits are under Daniel’s name.
“Unfortunately I was overdrawn on my current account when I moved over to Universal Credit. I reduced this as much as I could during the month so that my Universal Credit payments were not swallowed up. I’m so glad I did, otherwise I would not have been able to pay my rent.”